The key to a functional and effective computer system is maintenance.
We offer a ‘full maintenance contract’ to our customers giving you total confidence that, if a problem occurs it will be addressed. One way we do this is by using the latest software to allow us remote access to your system, which considerably reduces downtime by removing the need for an engineer visit. Alternatively if the problem is so severe that a visit is necessary we can offer differing levels of response from four to eight working hours response, we also offer out of hours and 24/7 support if that is the level of support required.
We have a very diverse customer base from ‘one man and his PC’ to high end corporate but we like to think that whomsoever the customer, whatever the size, they will be treated with the same level of professionalism and respect. Whatever your system, whatever your platform, whatever your maintenance needs shine Systems are there to help!
Running any network Operating System such as Windows 2003/2008 with numerous clients requires regular maintenance by qualified technicians. This is specifically required due to regular user management, setting rights, permissions and data backup management.
Our regular and preventative maintenance checks on your network will make sure you never experience any problems such as systems being out of service due to a software or hardware malfunction or security breach or virus attack.
Our help and support will be always available via phone or an onsite visit by a qualified engineer when and where needed- regardless of how long it takes- without incurring any extra charges (excluding any replacement parts).
Having a maintenance agreement is very cost-effective as you pay a flat fee rather than a per hour fee. Also it must be noted that in ad hoc service usage, you are not entitled to a premium service and your request for service will be queued as a normal non-contract customer. This means that you may not receive 4-hour response or same day service if no engineers are available. Besides, you will not be entitled to telephone support or emergency service. In ad hoc service, shine Systems is not responsible for the overall well-being of the network and they will be focusing only on the specific fault or problem reported.
Having a maintenance agreement means that shine Systems, as your maintenance provider, will have full responsibility for all your network hardware, software and security issues. In fact, we will act as your IT department and help is always at hand. All users will have access to support whenever they need it and you can be sure that your network is properly maintained and every aspect of the network is looked after.